Shipping Policy

Last Updated: May 02, 2026

This Shipping Policy explains how SMITH VENUS MARIE, operated by SMITH VENUS MARIE LLC, processes, prepares, ships, and delivers customer orders.

By placing an order through our website, you acknowledge that you have reviewed and agreed to the shipping terms described below.

1. Shipping Destination

SMITH VENUS MARIE currently accepts and ships orders exclusively within the United States.

Customers must provide a complete and valid United States delivery address during checkout. We do not currently offer international shipping or direct delivery to addresses outside the United States.

Shipping availability for a particular address will be confirmed during checkout. We reserve the right to decline or cancel an order when the delivery address is incomplete, invalid, unsupported, or located outside our service area.

2. Shipping Rates

We offer the following standard shipping rates for eligible United States orders:

• Orders with a qualifying merchandise subtotal of $75.00 or more: Free Standard Shipping
• Orders with a qualifying merchandise subtotal below $75.00: $5.99 Standard Shipping

The qualifying merchandise subtotal is calculated after promotional discounts have been applied and before taxes and shipping charges are added.

The applicable shipping charge will be displayed during checkout before the customer submits payment. Customers will have an opportunity to review the product subtotal, discounts, taxes, shipping charges, and final order total before completing the purchase.

Unless expressly stated otherwise, taxes, gift cards, previously purchased items, canceled products, refunded products, and shipping charges do not count toward the $75.00 free-shipping threshold.

3. Order Processing and Handling Time

Our standard order processing and handling time is:

3 business days

Handling time is the period required to review, verify, prepare, produce when applicable, inspect, package, and transfer an order to the shipping carrier.

Business days are Monday through Friday, excluding United States federal holidays and other days on which our fulfillment providers or shipping carriers are closed.

Orders placed on weekends, United States public holidays, or outside normal business processing periods will begin processing on the next available business day.

For example, an order placed on Saturday will normally begin processing on Monday, provided Monday is not a United States public holiday.

4. Made-to-Order Products

Some products sold by SMITH VENUS MARIE may be prepared, printed, assembled, or produced after an order is submitted.

The 3-business-day handling period may include:

• Payment and order verification
• Product preparation or production
• Quality inspection
• Packaging
• Shipping-label preparation
• Transfer to the shipping carrier

Submitting an order does not mean that the package has immediately entered carrier transit. Shipping transit begins after the order has completed processing and has been accepted by the carrier.

5. Estimated Delivery Time

Our estimated total delivery timeframe is:

5–11 business days

This estimated delivery timeframe consists of:

• Processing and handling time: 3 business days
• Estimated carrier transit time: approximately 2–8 business days

The estimated 5–11-business-day delivery period begins on the first applicable business day after the order is successfully submitted and payment is authorized.

Delivery estimates are provided for planning purposes and are not guaranteed arrival dates. Actual delivery may be earlier or later depending on the delivery address, product availability, order verification, production capacity, carrier operations, weather conditions, holidays, and other circumstances outside our reasonable control.

6. Processing Time Versus Transit Time

Processing time and transit time are separate stages of order fulfillment.

• Processing time begins after a valid order is submitted and ends when the package is transferred to the shipping carrier.
• Transit time begins when the carrier accepts the package and ends when the package is delivered or made available for pickup.

A shipping-label notification may be generated before the carrier completes its first physical scan. Tracking information may therefore take additional time to display movement after the label is created.

7. Order Confirmation

After an order is successfully submitted, the customer should receive an order confirmation at the email address entered during checkout.

The order confirmation may include:

• Order number
• Purchased products
• Selected product options
• Billing information
• Shipping address
• Order subtotal
• Shipping charges
• Applicable taxes
• Total payment amount

Customers should review the confirmation carefully and contact us promptly at [email protected] if any information appears incorrect.

Please also check spam, junk, promotions, or filtered email folders if the confirmation email does not appear in the primary inbox.

8. Shipping Confirmation and Tracking

When tracking information is available, a shipping confirmation will be sent to the email address associated with the order.

The shipping confirmation may include:

• The shipping carrier
• The tracking number
• A tracking link
• The date the shipping label was created
• Available delivery estimates

Tracking information may take approximately 24–48 hours to update after the shipping confirmation is issued. This delay does not necessarily mean that the order has not been transferred to the carrier.

Customers are responsible for monitoring the tracking information and making reasonable arrangements to receive the package.

9. Shipping Carriers

We may use different shipping carriers or fulfillment providers depending on the product, package size, order destination, carrier availability, and operational requirements.

The carrier assigned to an order may not be selected or changed by the customer unless a specific shipping option is expressly offered during checkout.

We may divide an order into multiple shipments when products are fulfilled from different facilities or become available at different times. When an order is divided, the customer may receive more than one tracking number and packages may arrive on different dates.

Customers will not be charged an additional standard shipping fee solely because we divide an order into multiple shipments.

10. Delivery Delays

Although we aim to deliver orders within the estimated timeframe, delays may occur because of circumstances including:

• High seasonal order volume
• United States public holidays
• Severe weather
• Natural disasters
• Carrier service interruptions
• Transportation delays
• Production or inventory interruptions
• Payment or fraud-prevention review
• Incomplete or inaccurate shipping information
• Access restrictions at the delivery location
• Events outside our reasonable control

A delayed package is not automatically considered lost. Customers should review the latest carrier tracking information before contacting us.

If tracking has not updated for an extended period or the package has not arrived after the estimated delivery period, contact us at [email protected].

11. Customer Address Responsibilities

Customers are responsible for entering a complete, current, and accurate shipping address during checkout.

Before submitting an order, please verify:

• Recipient’s full name
• Street address
• Apartment, unit, building, or suite number
• City
• State
• ZIP Code
• Any necessary delivery instructions
• Email address used for order notifications

SMITH VENUS MARIE is not responsible for delivery delays, failed deliveries, lost packages, or additional costs resulting from inaccurate, incomplete, outdated, or undeliverable address information submitted by the customer.

12. Address Change Requests

If you notice an address error after submitting an order, contact us immediately at [email protected] and include your order number and the corrected address.

Address changes are not guaranteed. We may be unable to change an address after the order has entered production, fulfillment, packaging, or carrier processing.

An address change is not valid unless it has been confirmed by our customer support team in writing.

Submitting a change request does not automatically pause order processing.

13. Incorrect or Undeliverable Addresses

If a carrier is unable to deliver an order because the address is incorrect, incomplete, inaccessible, or unsupported, the package may be returned to the sender, held at a carrier facility, or disposed of according to the carrier’s procedures.

If an order is returned because of an address issue caused by information entered by the customer:

• The customer should contact us for further instructions.
• Additional shipping charges may apply before reshipment.
• Original shipping charges may not be refundable.
• A refund, when approved, may exclude shipping costs already incurred.

Any reshipment or refund will be reviewed under this Shipping Policy and our Return and Refund Policy.

14. Refused and Unclaimed Packages

A package may be returned to the sender if the customer refuses delivery, does not collect the package from an authorized pickup location, or fails to respond to a carrier delivery notice.

Refused or unclaimed packages are not automatically eligible for a full refund.

When a package is returned to us or our fulfillment provider, we will review the order. Original shipping costs and additional return-to-sender charges may be deducted from any approved refund when permitted by law and when the return was not caused by our error.

15. Packages Marked as Delivered

If tracking shows that a package has been delivered but you cannot locate it, please take the following steps:

• Confirm that the shipping address on the order is correct.
• Check the mailbox, parcel locker, porch, entrance, garage, and other secure delivery areas.
• Ask household members or neighbors whether they accepted the package.
• Check with a building manager, reception desk, front office, or mailroom.
• Allow up to 1–2 additional business days because some carriers may update delivery status before final placement.
• Contact the shipping carrier using the tracking number.

If the package is still missing after completing these steps, contact us at [email protected] and provide your order number, tracking number, and a description of the issue.

We may ask the customer to cooperate with a carrier investigation or provide additional information. A replacement or refund is not automatically guaranteed solely because a package cannot be located after the tracking record shows delivery.

16. Lost Packages

A package may be considered potentially lost when tracking has stopped updating for an extended period or the carrier confirms that the shipment cannot be located.

Customers must contact us at [email protected] so we can review the available tracking information and, when appropriate, contact the shipping carrier or fulfillment provider.

Do not initiate multiple claims with different parties for the same shipment. Duplicate or conflicting claims may delay the investigation.

If the package is confirmed lost, we will determine an appropriate resolution in accordance with the circumstances, carrier findings, our policies, and applicable law. An approved resolution may include a replacement or refund.

17. Damaged Packages

If a package or product arrives damaged, contact us promptly at [email protected].

Please provide:

• Your full name
• Your order number
• A description of the damage
• A photograph of the entire product
• Close-up photographs showing the damage
• A photograph of the outer packaging
• A photograph of the shipping label

Please retain the product, packaging, and shipping materials while we review the request. Do not discard, alter, wash, wear, repair, or return the product unless our support team provides written instructions.

18. Incorrect or Missing Products

If your shipment contains an incorrect product, incorrect size, incorrect color, or is missing an item, contact us at [email protected].

Include your order number, a description of the issue, and clear photographs of the received products and package contents.

We will compare the submitted information with the order and fulfillment records and provide the appropriate next steps.

19. Order Changes and Cancellations

Because some products may enter preparation or production shortly after an order is submitted, order changes and cancellations are not guaranteed.

To request a change or cancellation, contact us as soon as possible at [email protected].

We may be unable to change or cancel an order after it has entered:

• Production
• Processing
• Fulfillment
• Packaging
• Carrier transit

A cancellation or modification is valid only after it has been confirmed by our support team in writing.

20. Return Request Process

Customers must contact us before returning any product. Do not send a product to the business address or any other address without written authorization and return instructions.

To request a return, contact [email protected] and provide:

• Your full name
• Your order number
• The product involved
• The reason for the requested return
• Relevant photographs when requested

Return eligibility, the applicable return request window, product-condition requirements, return shipping responsibility, exclusions, and refund conditions are explained in our separate Return and Refund Policy.

Submitting a return request does not automatically mean that the return has been approved.

21. Return Request Response Time

We aim to provide an initial response to a return request within 1–2 business days during our published customer support hours.

Additional time may be required if we need further photographs, order information, carrier records, or confirmation from a production or fulfillment provider.

22. Return Processing Time

After an authorized return is delivered to the approved return location, please allow approximately:

3–5 business days for return inspection and processing

During this period, the returned product may be inspected to confirm:

• The correct product was returned.
• The return was sent within the authorized timeframe.
• The product meets the applicable return-condition requirements.
• All required components, tags, or packaging are included when applicable.
• The product is eligible for the requested resolution.

The return processing period begins after the authorized return has been recorded as delivered to the correct return location. Carrier transit time for the return shipment is not included in the 3–5-business-day processing period.

23. Refund Processing Time

If a return or refund request is approved, please allow approximately:

5–7 business days for us to initiate the approved refund

Refunds are generally issued to the original payment method used for the order.

After we initiate the refund, the payment provider or financial institution may require an additional 5–10 business days to post the funds to the customer’s account. The exact posting time depends on the payment provider and is outside our direct control.

Customers will normally receive an email notification after an approved refund has been initiated.

Original shipping charges and return shipping costs may be non-refundable unless the return results from an incorrect, defective, or damaged product for which we are responsible, or unless otherwise required by law.

24. Shipping Charges for Returns

Responsibility for return shipping costs is determined under our Return and Refund Policy.

Unless the return is caused by an incorrect, defective, damaged, or materially misrepresented product for which we are responsible, the customer may be responsible for return shipping costs.

Do not purchase return postage or ship a product before receiving written instructions from us. We are not responsible for unauthorized returns, returns sent to an incorrect address, or return services purchased without approval.

25. Exchanges and Replacement Shipments

Availability of exchanges or replacements depends on the circumstances, product availability, and our Return and Refund Policy.

If a replacement is approved, it may require a new processing period before shipment. The customer will receive replacement tracking information when available.

Replacement delivery estimates begin after the replacement order has completed processing and been transferred to the carrier.

26. Freight Forwarding Services

Our supported shipping area is limited to eligible United States addresses.

If a customer sends an order to a freight forwarder, package-forwarding company, reshipper, hotel, temporary address, or third-party receiving service, our responsibility is limited to delivery to the address entered during checkout.

We are not responsible for loss, damage, repackaging, delay, additional shipping charges, customs processing, or delivery failure occurring after the original order has been delivered to the forwarding or receiving address.

27. Business Address and Return Address Notice

SMITH VENUS MARIE is an online retail business.

Our business address is:

SMITH VENUS MARIE LLC
18706 Tuscanooga Rd, Groveland, FL 34736, US

This address is provided for business identification and correspondence purposes. It is not necessarily a public retail location, customer service counter, fulfillment center, or authorized return address.

Do not visit this address for customer support and do not send returns to this address unless our support team has specifically authorized the return and confirmed the correct return address in writing.

28. Customer Support

SMITH VENUS MARIE provides customer support exclusively through email and the contact form available on our Contact Us page.

Email: [email protected]
Customer Support Hours: Monday - Friday: 9:00 AM - 6:00 PM ET

We do not currently provide customer support by telephone, live chat, social media direct message, or in-person visit.

When contacting us about an order, please include your full name, order number, email address used during checkout, and a clear description of the issue.

We aim to provide an initial response within 1–2 business days. Messages received outside our support hours, on weekends, or on United States public holidays will be reviewed during the next available business period.

29. Policy Changes

We may update this Shipping Policy to reflect changes in shipping rates, service areas, carrier operations, business practices, legal obligations, or fulfillment procedures.

Changes will be published on this page with an updated revision date. The shipping terms displayed at the time an order is placed will generally apply to that order unless a change is required by law or is more favorable to the customer.

30. Shipping Policy Summary

• Shipping destination: United States only
• Orders of $75.00 or more: Free Standard Shipping
• Orders below $75.00: $5.99 Standard Shipping
• Processing and handling time: 3 business days
• Estimated carrier transit time: 2–8 business days
• Estimated total delivery time: 5–11 business days
• Initial customer support response: 1–2 business days
• Return inspection and processing: 3–5 business days after an authorized return is delivered
• Refund initiation: 5–7 business days after approval
• Financial institution posting time: An additional 5–10 business days may be required
• Customer support: Email and contact form only

31. Contact Information

Questions concerning shipping, tracking, delivery, returns, or refunds may be submitted through our Contact Us page or by email.

Store Name: SMITH VENUS MARIE
Business Name: SMITH VENUS MARIE LLC
Email: [email protected]
Business Address: 18706 Tuscanooga Rd, Groveland, FL 34736, US
Customer Support Hours: Monday - Friday: 9:00 AM - 6:00 PM ET

Return and Refund Policy

Last Updated: May 02, 2026

Thank you for shopping at SMITH VENUS MARIE. This Return and Refund Policy explains the conditions, procedures, deadlines, costs, and processing times that apply when a customer requests a return, refund, replacement, or other post-purchase resolution.

SMITH VENUS MARIE is operated by SMITH VENUS MARIE LLC. This policy applies to eligible products purchased directly through our official website and delivered to an eligible address within the United States.

By placing an order through our website, you acknowledge that you have reviewed and agreed to this Return and Refund Policy.

1. Return Policy Summary

• Return request window: Within 30 calendar days after the order is delivered
• Return request response and review time: 1–3 business days
• Returned product inspection time: 1–3 business days after the authorized return is delivered
• Refund processing time: 3–5 business days after the return or refund is approved
• Financial institution posting time: An additional 5–10 business days may be required
• Return method: Return by mail after receiving written authorization
• Restocking fee: No restocking fee
• Customer-remorse return shipping: Paid by the customer
• Defective, damaged, or incorrect product return shipping: Paid or arranged by SMITH VENUS MARIE when the claim is approved
• Customer support: Email and website contact form only

2. Return Request Window

Eligible products may be returned if the customer submits a return request within:

30 calendar days from the date the product is delivered

The delivery date is determined using the shipping carrier’s tracking record or other available proof of delivery.

For an order delivered in multiple packages, the 30-day return window for each product begins on the date that specific product or package is recorded as delivered.

A return request submitted after the 30-day period may be declined unless otherwise required by applicable law.

3. How to Request a Return

Before sending any product back, customers must contact us by email or through the contact form on our Contact Us page.

Email: [email protected]
Customer Support Hours: Monday - Friday: 9:00 AM - 6:00 PM ET

Your return request should include:

• Your full name
• Your order number
• The email address used to place the order
• The name of the product you wish to return
• The size, color, and quantity involved
• The reason for the return
• Clear photographs when the product is damaged, defective, incorrect, or incomplete
• Photographs of the packaging and shipping label when relevant

Submitting a return request does not automatically approve the return.

Customers must wait until our support team provides written return authorization and the correct return instructions.

4. Return Request Response Time

We aim to review and provide an initial response to return requests within:

1–3 business days

Business days are Monday through Friday, excluding United States federal holidays and days when our customer support or fulfillment providers are closed.

Requests received outside our published support hours, during weekends, or on United States public holidays will be reviewed during the next available business period.

Additional time may be required if:

• The order information is incomplete
• Photographs or supporting evidence are missing
• We need additional information from the customer
• We need to review fulfillment or production records
• We need to contact a shipping carrier or payment provider

If additional information is requested, the review period may be paused until the required information is received.

5. Eligible Returns

A product may be eligible for return when all applicable conditions in this policy are satisfied.

Eligible reasons may include:

• The customer changed their mind
• The customer ordered the wrong size or color
• The product does not meet the customer’s personal preference
• The product arrived damaged
• The product has a manufacturing defect
• The customer received the wrong product
• The customer received the wrong size or color
• An item listed in the order was missing from the delivered package
• The product was materially different from its website description

All returns remain subject to the return window, product-condition requirements, exclusions, supporting evidence, and authorization procedures described in this policy.

6. Product Condition Requirements

For a change-of-mind, size, color, fit, preference, or other customer-remorse return, the product must be:

• Unworn
• Unused
• Unwashed
• Unaltered
• Free from stains
• Free from odors, including perfume, smoke, detergent, and body odor
• Free from pet hair, human hair, makeup, deodorant, or other residue
• Free from damage caused after delivery
• Returned with original tags when applicable
• Returned with original accessories or components when applicable
• Packaged appropriately to prevent damage during return transit
• Accompanied by valid proof of purchase

Trying on an apparel product for fit is permitted, provided the product remains clean, unworn beyond a reasonable fitting, unwashed, undamaged, and otherwise in returnable condition.

Products showing signs of extended use, washing, alteration, misuse, accidental damage, or improper care may not qualify for a refund.

7. Proof of Purchase

A valid order number or other proof of purchase is required for all returns and refund requests.

We can only process returns for products purchased directly from SMITH VENUS MARIE. Products purchased through another seller, marketplace, website, or third party must be returned through the original place of purchase.

8. Customer-Remorse Returns

Customer-remorse returns include returns requested because:

• The customer changed their mind
• The customer selected the wrong size
• The customer selected the wrong color
• The customer no longer wants the product
• The product does not match the customer’s personal taste
• The customer accidentally ordered more than one product

Eligible customer-remorse returns are accepted within the 30-day return window when the product satisfies all return-condition requirements.

For an approved customer-remorse return:

• The customer is responsible for return shipping costs.
• The original shipping charge is non-refundable.
• No restocking fee will be charged.
• The customer must use a trackable return shipping service.
• The customer is responsible for the package until it is delivered to the authorized return location.

We do not retroactively charge an outbound shipping fee solely because an originally qualifying free-shipping order falls below the free-shipping threshold after an approved partial return.

9. Wrong Size or Color

Customers are responsible for selecting the correct product, size, color, quantity, and other options before completing checkout.

If the correct product and selected option were delivered but the customer wishes to choose another size or color, the request will be treated as a customer-remorse return.

The customer will be responsible for return shipping costs, provided the product remains eligible under this policy.

If SMITH VENUS MARIE shipped a size or color different from the option shown in the order confirmation, the issue will be treated as an incorrect-product claim.

10. Damaged Products

If a product arrives damaged, contact us as soon as reasonably possible and within the 30-day return window.

Please provide:

• Your order number
• A description of the damage
• A photograph of the entire product
• Close-up photographs showing the damage
• A photograph of the outer shipping package
• A photograph of the shipping label

Keep the product and all packaging while the request is being reviewed.

Do not wash, wear, alter, repair, discard, or return the damaged product unless our support team provides written instructions.

11. Defective Products

A product may be considered defective when it contains a material manufacturing or production problem that substantially affects its appearance, quality, or intended use.

Examples may include:

• Significant printing defects
• Open or defective seams
• Holes or tears present at delivery
• Missing required product components
• A material defect that prevents normal use

Normal manufacturing tolerances, minor variations in print placement, slight color differences, fabric texture, minor measurement differences, or differences caused by screen settings are not automatically considered defects.

12. Incorrect Products

If you receive a product, design, size, color, or quantity different from what appears in your order confirmation, contact us within the 30-day return window.

Please provide clear photographs of:

• The product received
• The product label or size tag
• The design or print
• The packaging
• The shipping label

After reviewing the claim, we may provide a replacement, refund, or another appropriate resolution.

13. Missing Products

If an item appears to be missing from your shipment, first review your shipping confirmation because products may be delivered in separate packages.

If all packages have been delivered and an item is still missing, contact us and provide:

• Your order number
• The missing product
• Photographs of all products received
• Photographs of the packaging and shipping label

We will review the order and fulfillment records before determining the appropriate resolution.

14. Non-Returnable Products

The following products may not be eligible for return unless they arrive damaged, defective, incorrect, or unless otherwise required by law:

• Personalized or customized products created according to customer-submitted specifications
• Products marked “Final Sale” before purchase
• Gift cards or store-credit balances
• Digital products or downloadable content
• Products that have been worn, washed, used, altered, or damaged after delivery
• Products returned with stains, odors, hair, makeup, detergent residue, or other signs of use
• Products missing required tags, components, or accessories when applicable
• Products returned after the 30-day return window
• Products sent without prior return authorization
• Products purchased from another seller or website

A standard product that is produced after an order is submitted is not automatically excluded from return solely because it is made to order. However, personalized products created specifically from customer-provided names, text, images, or instructions may be non-returnable except when defective, damaged, or incorrectly produced.

15. Hygiene and Safety Restrictions

Products that have been worn, used, washed, or exposed to conditions that make them unsuitable for resale may be rejected for hygiene and safety reasons.

This includes products containing:

• Body odor
• Perfume or fragrance
• Smoke odor
• Pet hair
• Human hair
• Makeup
• Deodorant marks
• Food or liquid stains
• Cleaning-product residue

16. Return Authorization

All returns require written authorization from our customer support team.

An authorized return may include:

• A return authorization confirmation
• The approved return address
• Packaging instructions
• A return deadline
• A prepaid label when applicable
• Additional documentation requirements

Return authorization applies only to the product and quantity specifically approved.

Do not include additional unauthorized products in the return package.

17. Return Address Notice

Our business address is:

SMITH VENUS MARIE LLC
18706 Tuscanooga Rd, Groveland, FL 34736, US

This address is provided for business identification and correspondence purposes. It is not necessarily our production facility, fulfillment center, warehouse, or authorized return location.

Do not send returns to 18706 Tuscanooga Rd, Groveland, FL 34736, US unless our support team specifically confirms in writing that it is the correct return address.

Because products may be fulfilled through different facilities, the appropriate return address may depend on the specific product and order.

18. Unauthorized Returns

A return is unauthorized when a customer sends a product without receiving written return approval or sends it to an address other than the approved return location.

Unauthorized returns may:

• Be refused by the receiving facility
• Be returned to the customer
• Be delayed or lost
• Be ineligible for a refund
• Require additional shipping or handling costs

SMITH VENUS MARIE is not responsible for products sent to an incorrect or unauthorized address.

19. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

Customer-remorse returns

The customer is responsible for return shipping when the correct, non-defective product was delivered and the return is requested because of preference, fit, size selection, color selection, duplicate ordering, or a change of mind.

Damaged, defective, or incorrect products

When we approve a claim for a damaged, defective, or incorrect product, SMITH VENUS MARIE will provide a prepaid return label, arrange another return method, or reimburse reasonable approved return shipping costs when a return is required.

Customers must not purchase return postage expecting reimbursement unless our support team has provided written approval.

20. Recommended Return Shipping Method

Customers responsible for return shipping should use a trackable shipping service and retain:

• The return tracking number
• The shipping receipt
• Proof of the return address
• Photographs of the packaged product when appropriate

We cannot guarantee receipt of an untracked return package.

The customer remains responsible for the return shipment until the package is recorded as delivered to the authorized return location.

21. Return Shipment Deadline

After a return is approved, the customer must ship the product within the deadline stated in the return authorization email.

Unless otherwise stated in writing, an authorized return should be shipped within 7 calendar days after return approval.

Return authorization may expire if the package is not shipped within the stated period.

22. Return Processing Time

After an authorized return is delivered to the correct return location, we aim to inspect and process it within:

1–3 business days

The return processing period begins when carrier tracking confirms that the package has been delivered to the authorized return location.

During inspection, we may verify:

• The returned product matches the authorized return
• The product was returned within the applicable period
• The product meets the required return conditions
• Required tags, components, or accessories are included
• The reported defect or damage is present
• The product is eligible for the requested resolution

Return shipping transit time is not included in the 1–3-business-day processing period.

23. Inspection Results

After inspection, we will notify the customer by email whether the return has been approved, partially approved, or declined.

If a return is declined, we will provide the reason when reasonably possible.

A returned product may be declined or receive a reduced refund when permitted by law if:

• The wrong product was returned
• The product was used, worn, washed, or altered
• The product was damaged after delivery
• The product does not meet hygiene requirements
• Required components are missing
• The return was submitted after the deadline
• The return was unauthorized
• The claim contains materially false or misleading information

24. Refund Processing Time

After a return or refund is approved, we aim to initiate the refund within:

3–5 business days

The 3–5-business-day period begins after:

• An eligible returned product has completed inspection; or
• A refund without a physical return has been approved in writing.

Customers will normally receive an email notification when the refund has been initiated.

25. Time for a Refund to Appear

Approved refunds are generally issued to the original payment method.

After we initiate a refund, the payment provider or financial institution may require an additional:

5–10 business days

to post the funds to the customer’s account.

The exact posting time is controlled by the payment provider or financial institution and is outside our direct control.

If the refund does not appear after the applicable posting period, customers should first check their payment account and then contact the payment provider. Customers may also contact us at [email protected] for confirmation that the refund was initiated.

26. Refund Method

Refunds will normally be issued to the original payment method used for the order.

We do not generally issue refunds through:

• Cash
• Check
• Wire transfer
• A different payment account
• A payment method not used for the original transaction

If the original payment method is no longer available, the customer may need to contact the payment provider for assistance.

27. Refund Amount

For an approved eligible return, the refundable amount may include the price paid for the returned product and applicable product taxes.

The following amounts may be non-refundable unless the return results from our error or applicable law requires otherwise:

• Original shipping charges
• Return shipping costs paid by the customer
• Expedited shipping charges
• Gift-wrapping charges
• Other non-product services already performed

There is no restocking fee for an eligible approved return.

28. Partial Refunds

A partial refund may be offered when appropriate and permitted by law, including when:

• Only part of an order is returned
• A customer accepts a partial refund instead of returning a product
• A returned product is missing a non-essential component
• A minor issue does not materially prevent normal use
• The customer and our support team agree to another reasonable resolution

Any partial-refund proposal will be communicated to the customer before it is processed.

29. Refunds Without a Physical Return

In certain situations, we may issue a replacement, partial refund, or full refund without requiring the customer to physically return the product.

This decision is made at our discretion based on factors such as:

• The nature of the damage or defect
• The product value
• The available supporting evidence
• Return shipping costs
• Product safety or hygiene
• Fulfillment-provider instructions

Customers must not discard a product until our support team confirms in writing that a return is not required.

30. Replacements

For an approved damaged, defective, incorrect, or missing-product claim, we may offer a replacement when the product remains available.

An approved replacement may require a new production and handling period before shipment.

Replacement delivery estimates begin after the replacement order has completed processing and has been transferred to the shipping carrier.

If the original product is unavailable, we may offer:

• A comparable alternative with customer approval
• A store credit with customer approval
• A refund to the original payment method

We will not substitute a materially different product without the customer’s agreement.

31. Exchanges

We do not currently process direct product-for-product exchanges through the return system.

If a customer wants a different size, color, or product:

1. The customer may request a return of the eligible original product.
2. The original product will be reviewed under this policy.
3. The customer may place a new order for the preferred product at any time.

A replacement provided because we shipped a defective, damaged, or incorrect product is not considered a customer-requested exchange.

32. Cancellations Before Shipment

Customers may request order cancellation by contacting us at [email protected] as soon as possible after placing the order.

Cancellation is not guaranteed because some products may enter preparation, production, or fulfillment shortly after payment is authorized.

An order may no longer be eligible for cancellation after it has entered:

• Production
• Processing
• Fulfillment
• Packaging
• Carrier transit

A cancellation is valid only after it has been confirmed by our customer support team in writing.

If an approved cancellation occurs after payment has been collected, the refund will be processed within 3–5 business days.

33. Refused or Unclaimed Packages

A package may be returned to the sender when the customer refuses delivery, fails to collect the package, or does not respond to carrier notices.

Refused or unclaimed packages are not automatically eligible for a full refund.

If the package is returned, we will review the order after it reaches the appropriate facility. Original shipping charges and carrier return fees may be non-refundable when the return was not caused by our error.

34. Incorrect or Undeliverable Addresses

Customers are responsible for providing a complete and accurate delivery address.

If an order is returned because of an incorrect, incomplete, inaccessible, or undeliverable address provided by the customer:

• Additional shipping charges may apply for reshipment.
• Original shipping charges may be non-refundable.
• Carrier return fees may be deducted from an approved refund when permitted by law.

Please review our Shipping Policy for additional address and delivery conditions.

35. Packages Marked as Delivered

If tracking shows that a package was delivered but the customer cannot locate it, the customer should:

• Confirm the shipping address on the order
• Check the mailbox, porch, parcel locker, entrance, garage, and surrounding delivery area
• Ask household members or neighbors
• Check with a building manager, reception desk, or mailroom
• Allow 1–2 additional business days if the carrier may have updated tracking early
• Contact the shipping carrier

If the package remains missing, contact us with the order number and tracking information.

A refund or replacement is not automatically guaranteed when carrier tracking confirms delivery. We may require cooperation with a carrier investigation before determining a resolution.

36. Promotions, Discounts, and Free Gifts

Refunds for discounted products will be based on the amount actually paid for the returned product.

If a promotion required the purchase of multiple products or a minimum order amount, returning part of the order may affect the promotional calculation when clearly stated in the original promotional terms.

A free promotional gift may need to be returned if the qualifying product is returned. If the gift is not returned, its disclosed value may be deducted from the refund when permitted by law.

We will not retroactively charge the standard outbound shipping fee solely because a partial return reduces an originally qualifying free-shipping order below $75.00.

37. Gift Purchases

Refunds for gift purchases are generally issued to the original payment method used by the purchaser.

We may be unable to issue a cash refund or payment-method refund directly to the gift recipient.

The gift recipient should provide the order number or ask the original purchaser to contact us.

38. Fraudulent or Abusive Claims

We reserve the right to decline a return, refund, replacement, or future transaction when we reasonably determine that a request involves:

• False or misleading information
• Altered photographs or documents
• A product different from the product purchased
• Intentional product damage
• Repeated return abuse
• Fraudulent payment activity
• Duplicate refund claims
• Abusive chargebacks
• Violation of this policy or our Terms of Service

Nothing in this section limits legitimate consumer rights or good-faith claims.

39. Chargebacks and Payment Disputes

Customers are encouraged to contact us at [email protected] before initiating a payment dispute so that we have an opportunity to review and address the issue.

If a chargeback or payment dispute is filed, we may provide the payment provider with relevant records, including:

• Order confirmation
• Payment information
• Shipping and tracking records
• Delivery confirmation
• Customer communications
• Return and refund records
• Acceptance of applicable store policies

40. Consumer Rights

This policy is intended to explain our standard return and refund practices. It does not limit or waive any consumer right or legal remedy that cannot be excluded under applicable federal or state law.

If a provision of this policy conflicts with a mandatory legal requirement, the mandatory legal requirement will apply to the extent of the conflict.

41. Policy Consistency

This Return and Refund Policy should be read together with our:

• Terms of Service
• Shipping Policy
• Payment Information
• Privacy Policy
• Contact Us page

If a specific return or refund matter is addressed in this policy, this policy will control that matter to the extent of a direct conflict with a more general website term.

42. Policy Changes

We may update this policy when necessary to reflect changes to our products, procedures, fulfillment operations, payment systems, legal obligations, or business practices.

Updates will be published on this page with a revised “Last Updated” date.

The policy in effect when the order is placed will generally apply to that order unless a later change is required by law or is more favorable to the customer.

43. Customer Support

SMITH VENUS MARIE provides customer support through email and the contact form on our Contact Us page only.

Store Name: SMITH VENUS MARIE
Business Name: SMITH VENUS MARIE LLC
Email: [email protected]
Business Address: 18706 Tuscanooga Rd, Groveland, FL 34736, US
Customer Support Hours: Monday - Friday: 9:00 AM - 6:00 PM ET

We do not currently provide customer support by telephone, live chat, social media direct message, or in-person visit.

Our business address is provided for business identification and correspondence purposes. It is not automatically an authorized return address.

Please do not visit the business address for customer support and do not send a product to that address without receiving written return authorization.

44. Contact Us About a Return or Refund

To request assistance, email [email protected] or submit the contact form on our Contact Us page.

Include your full name, order number, email address used during checkout, the product involved, the reason for your request, and any relevant photographs.

We aim to respond to return and refund requests within 1–3 business days during Monday - Friday: 9:00 AM - 6:00 PM ET.