Help Center

Last Updated: May 02, 2026

Welcome to the SMITH VENUS MARIE Help Center. Here you can find answers to common questions about our products, orders, payments, shipping, delivery, returns, refunds, and customer support.

SMITH VENUS MARIE is operated by SMITH VENUS MARIE LLC and currently serves customers within the United States only.

If you cannot find the information you need, contact us at [email protected] or submit the contact form at the bottom of this page.

Quick Help Summary

Service area: United States only
Accepted payment method: PayPal only
Order handling time: 3 business days
Estimated total delivery time: 5–11 business days
Free shipping: Orders with a qualifying subtotal of $75 or more
Standard shipping fee: $5.99 for orders below $75
Return request period: 30 calendar days after delivery
Return request processing: 1–3 business days
Returned product inspection: 1–3 business days after delivery to the authorized return location
Refund processing: 3–5 business days after approval
Customer support: Email and website contact form only

1. About Our Products

SMITH VENUS MARIE offers apparel, accessories, and lifestyle products inspired by pets, animals, nature, hobbies, seasonal occasions, positive messages, and everyday interests.

Available products may include:

T-shirts
Long-sleeve shirts
Tank tops
Sweatshirts
Hoodies
Tote bags
Pet-inspired apparel and accessories
Seasonal and gift-oriented products

Product availability may vary by design, size, color, season, and production capacity.

Where can I find product details?

Each product page contains the available product information, which may include:

Product description
Available sizes and colors
Product images
Materials when available
Care instructions when applicable
Current price
Available product options

Please review the complete product page before placing an order.

Will the product color look exactly like my screen?

We make reasonable efforts to display product colors accurately. However, colors may appear slightly different because of screen settings, brightness, photography, lighting, fabric characteristics, printing methods, and ordinary production variations.

Minor differences in color, print placement, scale, texture, or product measurements do not automatically mean that a product is defective.

How should I select a size?

Review the size information or size guide provided on the applicable product page before ordering.

Customers are responsible for selecting the correct size. If the correct size ordered by the customer is delivered but does not fit as expected, the return will normally be treated as a customer-remorse return.

2. Made-to-Order Products

Some products may be printed, prepared, assembled, or produced after an order is submitted.

This business model allows us to offer different designs, colors, and sizes while reducing unnecessary inventory.

Made-to-order products may enter production shortly after payment is authorized. Because of this, changes and cancellations are not guaranteed after an order has been placed.

A standard made-to-order product is not automatically excluded from return solely because it was produced after the order was submitted. However, personalized products created from customer-provided names, images, text, or instructions may be non-returnable unless damaged, defective, or incorrectly produced.

3. Where We Sell and Ship

SMITH VENUS MARIE currently accepts orders and ships products exclusively within the United States.

Customers must provide an eligible United States delivery address during checkout.

We do not currently offer:

International checkout
International shipping
Delivery directly to addresses outside the United States

If a customer uses a freight forwarder, package-forwarding company, hotel, temporary address, or third-party receiving service, our responsibility is limited to delivery to the United States address entered during checkout.

4. How to Place an Order

To place an order:

Select the product you wish to purchase.
Choose the correct size, color, quantity, and other available options.
Add the product to your cart.
Review your cart carefully.
Enter your billing and shipping information.
Review applicable shipping charges and taxes.
Select PayPal as the payment method.
Authorize the payment through PayPal.
Review and submit your order.

Before submitting payment, confirm that all order information is complete and correct.

5. Accepted Payment Method

SMITH VENUS MARIE currently accepts payment through PayPal only.

We do not currently accept direct payment through:

Cash
Checks
Money orders
Bank transfers
Wire transfers
Cryptocurrency
Cash on delivery
Direct card entry on our website

Any funding methods shown inside PayPal are provided and controlled by PayPal. Their availability depends on the customer’s PayPal account, transaction eligibility, and PayPal’s current services.

What currency do you accept?

All product prices, shipping fees, discounts, taxes, and order totals are displayed and processed in United States Dollars (USD).

Why was my PayPal payment declined?

A PayPal payment may be declined or remain pending because of:

Insufficient funds
An unavailable funding source
PayPal account restrictions
Security verification
Incorrect account information
Bank or card issuer restrictions
PayPal transaction limits

Customers should review the transaction in their PayPal account or contact PayPal for specific information about a declined or pending payment.

6. Order Confirmation

After an order is successfully submitted, an order confirmation should be sent to the email address entered during checkout.

The confirmation may include:

Order number
Products ordered
Selected product options
Shipping address
Product subtotal
Shipping charges
Applicable taxes
Total amount paid

If you do not receive an order confirmation, check your spam, junk, promotions, or filtered email folders.

You may also contact us at [email protected] and provide the name and email address used during checkout.

7. Order Processing

Our standard order processing and handling time is:

3 business days

Processing may include:

Payment verification
Order review
Product preparation or production
Quality inspection
Packaging
Shipping-label preparation
Transfer to the shipping carrier

Business days are Monday through Friday, excluding United States federal holidays and other days when our fulfillment or shipping providers are closed.

Processing time is separate from carrier transit time.

8. Shipping Rates

Our standard shipping rates for eligible United States orders are:

Qualifying merchandise subtotal of $75 or more: Free Standard Shipping
Qualifying merchandise subtotal below $75: $5.99 Standard Shipping

The qualifying merchandise subtotal is calculated after discounts and before taxes and shipping charges.

The applicable shipping charge will be displayed during checkout before payment is submitted.

9. Estimated Delivery Time

Our estimated total delivery timeframe is:

5–11 business days

This timeframe includes:

Processing and handling: 3 business days
Estimated carrier transit: Approximately 2–8 business days

Delivery estimates are not guaranteed arrival dates. Delivery may be affected by weather, holidays, carrier operations, order volume, address issues, production delays, or other circumstances outside our reasonable control.

10. Tracking an Order

When tracking information becomes available, it will generally be sent to the email address associated with the order.

The shipping confirmation may include:

The carrier name
The tracking number
A tracking link
An estimated delivery date when available

Tracking information may take approximately 24–48 hours to update after a shipping label is created.

A label-creation notification does not always mean that the carrier has completed its first physical scan.

11. My Tracking Has Not Updated

Tracking may temporarily stop updating because of:

Carrier scanning delays
Movement between carrier facilities
Weather conditions
Holiday volume
Transportation interruptions
Technical issues with the carrier’s tracking system

If tracking has not updated for an extended period or the package has not arrived after the estimated delivery timeframe, contact us at [email protected].

Include your full name, order number, and tracking number.

12. My Package Is Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it:

Confirm that the shipping address on your order is correct.
Check your mailbox, porch, entrance, garage, parcel locker, and other secure delivery areas.
Ask household members or neighbors whether they accepted the package.
Check with your building manager, reception desk, front office, or mailroom.
Allow 1–2 additional business days in case the carrier updated tracking early.
Contact the shipping carrier using the tracking number.

If the package remains missing, contact us at [email protected].

We may require cooperation with a carrier investigation before determining whether a replacement or refund is available.

13. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you discover an address error after placing an order, contact us immediately at [email protected].

Address changes are not guaranteed after an order has entered production, processing, fulfillment, packaging, or carrier transit.

If a package is returned because of an incorrect, incomplete, inaccessible, or undeliverable address provided by the customer:

Additional shipping charges may apply for reshipment.
Original shipping charges may be non-refundable.
Return-to-sender fees may be deducted from an approved refund when permitted.

14. Can I Change My Order?

To request an order change, contact us as soon as possible at [email protected].

Depending on the order status, we may attempt to assist with:

Correcting a customer name
Correcting a shipping address
Changing a size or color
Changing a quantity

Order changes are not guaranteed.

A change is valid only after our support team confirms it in writing.

15. Can I Cancel My Order?

You may request cancellation by contacting us at [email protected] as soon as possible after placing the order.

Cancellation is not guaranteed because some products may enter production or fulfillment shortly after payment is authorized.

An order may no longer be eligible for cancellation after it has entered:

Production
Processing
Fulfillment
Packaging
Carrier transit

An order is not canceled until our support team confirms the cancellation in writing.

16. Return Request Period

Eligible products may be returned when a return request is submitted within:

30 calendar days after the product is delivered

The delivery date is determined using carrier tracking or other available proof of delivery.

For orders delivered in multiple packages, the return period for each product begins on the date that specific product is delivered.

17. How to Request a Return

Before sending any product back, contact us at [email protected] or submit the contact form on this page.

Your request should include:

Your full name
Your order number
The email address used during checkout
The product involved
The reason for the return
Relevant photographs when applicable

Submitting a request does not automatically approve the return.

Do not send a product until our support team provides written authorization and the correct return instructions.

18. Return Request Response Time

We aim to review and respond to return requests within:

1–3 business days

Additional time may be required if supporting information is incomplete or if we need to contact a fulfillment partner, shipping carrier, or payment provider.

19. Return Condition Requirements

For a customer-remorse return, the product must be:

Unworn
Unused
Unwashed
Unaltered
Free from stains and odors
Free from makeup, deodorant, hair, or other residue
Free from damage caused after delivery
Returned with original tags or accessories when applicable
Accompanied by proof of purchase

Products showing signs of use, washing, alteration, misuse, accidental damage, or improper care may not qualify for a refund.

20. Who Pays for Return Shipping?

Customer-remorse returns

The customer is responsible for return shipping when the correct, non-defective product was delivered and the return is requested because of:

A change of mind
Incorrect size selection
Incorrect color selection
Personal preference
Fit concerns
Duplicate ordering

Damaged, defective, or incorrect products

If we approve a claim involving a damaged, defective, or incorrect product, SMITH VENUS MARIE will provide a prepaid return label, arrange an approved return method, or reimburse reasonable approved return shipping costs when a physical return is required.

Do not purchase return postage expecting reimbursement unless our support team has provided written approval.

21. Return Processing Time

After an authorized return is delivered to the correct return location, we aim to inspect and process it within:

1–3 business days

During inspection, we may confirm:

The correct product was returned.
The return was submitted within the approved period.
The product meets return-condition requirements.
The reported defect or damage is present.
Required tags, components, or accessories are included.

Return shipping transit time is not included in the 1–3-business-day processing period.

22. Refund Processing Time

After an eligible return, cancellation, or refund request is approved, we aim to initiate the refund within:

3–5 business days

Approved refunds are generally issued through PayPal to the original transaction and original funding source.

After we initiate the refund, PayPal, the bank, or the original funding provider may require an additional 5–10 business days to post the funds to the customer’s account.

The exact posting time is controlled by the payment provider and is outside our direct control.

23. Are There Restocking Fees?

We do not charge a restocking fee for eligible approved returns.

However, original shipping fees and customer-paid return shipping costs may be non-refundable when the return is based on a change of mind, incorrect size selection, incorrect color selection, or another customer-remorse reason.

24. Do You Offer Exchanges?

We do not currently process direct product-for-product exchanges through our return system.

If you want a different size, color, or product:

Request a return for the eligible original product.
Follow the return instructions provided by our support team.
Place a new order for the preferred product.

A replacement provided because we shipped a damaged, defective, or incorrect product is not considered a customer-requested exchange.

25. Damaged or Defective Products

If a product arrives damaged or contains a manufacturing defect, contact us within the 30-day return period.

Please provide:

Your order number
A description of the problem
A photograph of the full product
Close-up photographs showing the damage or defect
A photograph of the outer package
A photograph of the shipping label

Keep the product and packaging while we review the claim.

Do not wash, wear, alter, repair, discard, or return the product unless our support team provides instructions.

26. Incorrect or Missing Products

If you receive the wrong product, size, color, design, or quantity, contact us at [email protected].

If a product appears to be missing, first review your shipping confirmation because products may be delivered in separate packages.

Include clear photographs of the received products, packaging, and shipping label when contacting us.

27. Non-Returnable Products

The following products may not be eligible for return unless damaged, defective, incorrect, or unless otherwise required by law:

Personalized products created from customer-provided names, text, images, or instructions
Products marked Final Sale before purchase
Gift cards or store-credit balances
Digital or downloadable products
Products that have been worn, washed, used, altered, or damaged after delivery
Products returned with stains, odors, hair, makeup, or other signs of use
Products returned after the 30-day return period
Products sent without prior authorization
Products purchased from another seller or website

28. Return Address Notice

Our business address is:

SMITH VENUS MARIE LLC
18706 Tuscanooga Rd, Groveland, FL 34736, US

This address is provided for business identification and correspondence purposes. It is not automatically our authorized return address.

Do not send products to 18706 Tuscanooga Rd, Groveland, FL 34736, US unless our support team confirms in writing that it is the correct return location.

Products may be fulfilled through different facilities, so the correct return address may depend on the specific order.

29. Privacy and Personal Information

Information submitted through our website, checkout, email, or contact form may be used to:

Process and verify orders
Process PayPal payments
Fulfill and deliver products
Provide customer support
Prevent fraud
Process returns and refunds
Comply with legal obligations

For more information, review our Privacy Policy.

For privacy-related requests, contact [email protected] and use the subject line “Privacy Request.”

30. How to Contact Customer Support

SMITH VENUS MARIE provides customer support exclusively through email and the website contact form.

Store Name: SMITH VENUS MARIE
Business Name: SMITH VENUS MARIE LLC
Email: [email protected]
Business Address: 18706 Tuscanooga Rd, Groveland, FL 34736, US
Customer Support Hours: Monday - Friday: 9:00 AM - 6:00 PM ET

We do not currently provide customer support through:

Telephone
Live chat
Social media direct messages
In-person visits

We aim to provide an initial response within 1–3 business days.

31. Information to Include in Your Message

When contacting us about an order, include:

Your full name
Your order number
The email address used during checkout
The product involved
A clear explanation of your question or concern
Relevant photographs or tracking information

Providing complete information helps us review and respond to your request more efficiently.

32. Payment Security Reminder

For your security, never send us:

Your PayPal password
Your complete bank account information
Your complete debit or credit card number
Your card security code
Your one-time verification code

SMITH VENUS MARIE will not ask customers to make payment through PayPal Friends and Family, cryptocurrency, wire transfer, or an unofficial payment link.

33. Send Us a Message

If you still need assistance, complete the contact form below.

Please use an active email address that you regularly check. Our response will be sent to the email address entered in the form.

34. Additional Store Policies

For complete details, please review the following pages available on our website:

About Us
Contact Us
Terms of Service
Shipping Policy
Return and Refund Policy
Payment Information
Privacy Policy
Do Not Sell or Share My Personal Information

If information in this Help Center conflicts with a specific policy page, the applicable detailed policy page will control that subject.

35. Help Center Updates

We may update this Help Center to reflect changes to our products, payment process, shipping services, return procedures, customer support practices, or legal obligations.

Updates will be published on this page with a revised May 02, 2026 date.